The term BPO (Business Process Outsourcing) describes the delegation of one's own backend processes to another company (vendor). Large corporations and companies outsource their back office work toBPO companyto minimize overhead and maximize productivity.Business process outsourcingcan be divided into back office outsourcing and front office outsourcing.
1. Back-Office-Outsourcing
Back office outsourcing services include:
- data entry services.
- Processing Services.
- data management.
- payment processing.
- Survey.
2. Front-Office-Outsourcing
Front office outsourcing services include:
- Order Taking Services.
- Inbound Call Center Service.
- Customer Service and Support.
- Outbound Telemarketing Assistance.
- Helpdesk-Support.
There are several BPO companies that have taken the market by storm. As a result, there is intense competition among BPO providers to stay on top. Here are theTop 10 BPO Companies in India:
Top 10 BPO Companies in India
- Genpakt
- Tata-Beratusdienste
- WNS Global Services Private Ltd.
- EXL-Service
- Wipro BPO
- Firstsource Solutions Ltd.
- Infosys BPO
- Aditya Birla Minacs Worldwide Ltd.
- Ägis Ltd.
- Hinduja Global Solutions
Top 10 BPO Companies in India
Here are the top BPO companies in India that offer the best business outsourcing services and employ a large population of India.
Genpakt
Genpact is the largest BPO company in India. Genpact was founded in 1997 by James C. Madden. The company has made great strides to establish itself as one of the most trusted names when it comes to BPO services. Genpact employs more than 65,000 operators in India. It isbased in Gurgaon (Haryana)and is present in over 25 cities such as Mumbai, Bangalore and Chennai. Genpact works in business process and technology management. It has annual sales of more than $600 million.
Tata-Beratusdienste
Tata Consultancy Services (TCS) is second bestBPO companyin India. TCS is primarily a Mumbai based organization with a huge office in Bangalore. ASubsidiary of the Tata Group, TCS offers enterprise services, platform solutions, analytics, insights services and much more. TCS has more than 400,000 employees in India and several thousand in other parts of the world. Tata Consultancy Services reported revenue of approximately $22 billion in 2021.
WNS Global Services Private Ltd.
WNS Global Services Private Ltd. was founded in 1996. It was originally an internal unit of British Airways and was known as WNS World Network Services. In 2003, the company began offering business solutions to customers in other industries. WNS Global Services frequently appears in the top 10 listBPO Providers in Indiaand has more than 200 customers from all over the world.
WNS has more than 26,000 employees and offices in 30 cities across India including Bangalore, Mumbai and New Delhi.
EXL-Service
EXL Service is another BPO company in India that has over 100 clients around the world and operates through 30+ delivery centers around the world. It has around 20,000 employees. EXL Service renders outsourcing services for varioussectors such as travel, healthcare, transportation, insurance and banking. You can also rank this among the top 5 BPO companies in India. The company is headquartered in the US and has offices across India. EXL Service revenue was approximately $950 million in 2019.
Wipro BPO
Wipro BPO is one of the largest Indian BPO service providers. Wipro entered the BPO industry in 2002 and has made a name for itself in this segment through a combination of operational excellence, industry expertise and transformational skills.Wipro BPOis represented in more than 175 cities on 6 continents. It is also one of the leading companies in India.
Wipro is headquartered in Bangalore with offices in 20 Indian cities. Over 175,000 employees are connected to Wipro. The company offers a wide range of services including customer management services, human resource outsourcing and knowledge services. Wipro BPO recorded a turnover of more than INR 200 crores in 2020.
Firstsource Solutions Ltd.
Founded in 2001, Firstsource Solutions has climbed the ladder of success by providing innovative and value-added business process management services throughout the customer lifecycle.
Firstsource Solutions supplies reputable customers and has more than 50 delivery centers in India. It has more than 20000 employees. First Source Solutions isbased in Mumbai. It provides services to various sectors such as insurance, telecom and media, healthcare and publishing, banking and financial services and many others. Firstsource Solutions' services include customer management, data processing, debt collection and consulting.
Infosys BPO
Infosys BPO has its presence all over the world. The company employs over 150,000 people in India. The company is based in Bangalore and also has offices in other parts of India.Infosys BPOprovides various services such as Human Resources Outsourcing, Finance & Accounting, Customer Service Outsourcing, Legal Process Outsourcing, Procurement Outsourcing, Digital Business Services and Business Transformation Services. The income from itBPO companyis around 400 million dollars.
Aditya Birla Minacs Worldwide Ltd.
Aditya Birla Minacs has been in operation for around 27 years and continues to expand rapidly. It has 35 centers in different parts of the world.Aditya Birla Minacs Worldwide Ltd.employs around 25,000 people. It is based in Bangalore with offices in Mumbai, Hyderabad, New Delhi and Chennai. Their core service is business outsourcing.
Ägis Ltd.
Aegis is represented at over 37 locations in 7 countries. It has over 35 delivery centers in India. The company operates primarily from Mumbai with an office in Bangalore. The company is owned by Essar, a $35 billion conglomerate. Aegis offers its servicescompanies involved in healthcare, Technology, Retail, Energy, Telecom, Finance & Accounting, Human Resources and Enterprise Applications. Over 55000 employees work for Aegis Ltd.
Hinduja Global Solutions
Hinduja Global Solutions (HGS) is part of the Hinduja Group. The company started operations in 2000 and is present in 10 countries. HGS has 24 delivery centers in India. It offers a wide range of services for various industries such as healthcare, insurance, retail, banking, travel, hospitality, telecom, media, public sector and moreconsumer packaged foods. More than 24,000 employees work for Hinduja Global Solutions.
Diploma
So this is our list of BPO companies in India. You can check and know them thoroughly.
frequently asked Questions
Is BPO good for a career?
Business Process Outsourcing (BPO) is one of the fastest growing sectors. The working environment in the BPO area is excellent and is associated with good wages.
How many BPO companies are there in India?
There are 374 BPO companies in India.
What is the common name of BPO?
Business Process Outsourcing (BPO) is known by many other names today. Some popular BPO marketing terms are Sourcing, Global Outsourcing, Right Sourcing, Right Shoring, Nearshoring, Bestshoring and Offshoring.
What is the benefit of BPO?
One of the biggest benefits of BPOs is that they increase the speed of business processes outsourced to them. BPOs have very good response times, allowing clients to focus on core activities. The fragmentation of activities speeds up the whole process and is very important in cases like customers Service.
What is the difference between BPO and Call Center?
A BPO company performs any company's back-office functions such as customer support or accounting functions, while a call center company only handles phone calls. The process of outsourcing a specific function of a company to a third party is called “business processing outsourcing”.
Which are the Best BPO Companies in India?
The 10 Best BPO Companies in India are:
- Genpakt
- Tata-Beratusdienste
- WNS Global Services Private Ltd.
- EXL-Service
- Wipro BPO
- Firstsource Solutions Ltd.
- Infosys BPO
- Aditya Birla Minacs Worldwide Ltd.
- Ägis Ltd.
- Hinduja Global Solutions